How do I make a booking?

– Fill in the booking / enquiry form on the contact page HERE
– Contact 0418 779 608
– E-mail: jump@jumpingjims.com.au

What happens on the booking day?

On the day of your hire, we will arrive 25 minutes before your hire time and install the inflatable. The inflatable is left at your location for the whole duration of the hire. 10 minutes after your hire time your inflatable is packed up and removed.

What are the hire time’s available?

8am to 7pm for unsupervised events and 9am to 9pm for supervised events. All hires on or after 7pm incur a $55 surcharge. Most public holidays incur a surcharge please contact to discuss.

What ages are the castles suitable for?

The combos and slides are suitable for ages up to 12 years old and the jumping castles are suitable for ages up to 10 years old.
STRICTLY NO TEENAGERS OR ADULTS ALLOWED.

How many children at the one time on the castle?

It is dependent on size and age, however generally 6-8 children at the one time.

What is the difference between a combo and castle?

The combos include a jumping area plus a mini slide, biff baffs (inflatable pencils) and an inflatable crawl through. The deluxe castles are specialty themed designed castles with extra bounce. The jumping castles have a jumping area only.

Payment

We require payment on confirmation of your booking. We accept Visa and Mastercard or direct deposit. A 2% surcharge does apply for credit card payments.

What power is required for the Inflatable?

A 10amp power point should ideally be available within 30 metres of the Inflatable. If power is unavailable a minimum of 5KVA generator will be required. Jumping Jim’s can supply a petrol blower for an extra charge of $65.00.

Does the Inflatable have to be on grass?

No, But is highly recommended due to safety. If any part of the inflatable will be on a surface other than grass e.g. artifical lawn, concrete driveways, pavers and inside halls or gyms, please inform the booking office to insure weights and tarps are included in your hire. (No extra charges apply.)

Can I have an Inflatable in a public park?

Having an inflatable in a Public Park requires permission from the local authority. Some public parks may not have access to power, query this when you contact council. If power is unavailable a blower/generator will need to be obtained.

Does someone need to supervise the operation of the Inflatable?

Yes, a responsible adult over 18 years of age must supervise the Inflatable at all times. If you are expecting 25 children or more, a hired and accredited supervisor from our company is highly recommended . All corporate / public events require our company accredited supervisor. Company supervision includes public and product liability.

What happens in Inclement Weather conditions?

Should our company have any concerns with weather, we will contact you the morning of your hire. Generally with light rain the booking will still continue. Due to safety reasons our company is unable to set up in medium to heavy rain or wind, even though many Inflatables come with rain/shade covers. These covers prevent the rain from falling directly into the castle, however rain water lying around the castle make surfaces slippery and wet and also pose other danger issues for the electrical source.

What happens if we cancel a booking?

Upon booking confirmation all cancellations incur a $55.00 fee ( excluding cancellations made by Jumping Jim’s Castle Hire). Rescheduled bookings will not incur this fee. If delivery has commenced a $50.00 fee per hour driving is payable.